Changes to your Service:
If you are looking to have something changed about your service, please give our office a call-in advance so that it is properly taken care of and doesn’t get over-looked the following week. We don’t always get told when you let our crews know something and things get missed that way.
Special Events:
If you are having a special event, such as a party or family gathering at your home, please contact our office a week prior so that we can ensure that your property will be looking pristine when everyone arrives. We will make sure that the grass is cut to the perfect length and that the weed whacking and edging is completed as well. If you would like us to cut it on a different day than normal please inform us of that as well.
Day of Choice:
Our crews and office staff work Monday thru Friday. Our crews are in certain areas on certain days, so you will be assigned a specific mow day. The crew follows the same route every week, so you will notice they arrive about the same time each week. However, as we add customers, it may change, so we cannot guarantee a time of day. Our crews sometimes work until 7PM, so if your yard is not mowed by 5PM, don’t worry – we’re probably right around the corner! Please set your sprinkler system to OFF on your service day.
Leaf Maintenance:
Customers will be billed $40.00 per man per hour for any leaf maintenance during the entire lawn agreement for extra time that is spent maintaining the property outside of lawn cutting. Leaf maintenance begins in October and runs through the end of the season in November. Leaf Maintenance is not an optional service.
Rain Delay:
All lawns are scheduled Monday – Friday. If there is rain during the week at all there is a possibility that your lawn could be pushed back a day from its normally scheduled cut day. All lawns will be finished no later than Saturday and if there is any reason that we cannot complete your job for that week you will be notified.
Billing:
Billing will be generated on the last day of the month. Payment is due by the 7th of every month unless other arrangements have been made. Your bill will reflect the dates that your lawn was serviced each week. In the event that payment is not made by the 7th of the following month, a $15 late fee will be assessed and future lawn services will be cancelled until payment has been made.
Payment:
First and foremost, payments can be made in advance. Payments are due on the 7th of each month. Acceptable forms of payment are Cash, Check, Money Order, Cash App, Bank Transfer, & Debit Card. All electronic forms of payments can be made through the emailed invoice and will incur a 5% convenience fee. Credit/Debit cards can be saved on file for your convenience. Cash and Check can be paid directly to the Supervisor or other arrangements need to be made. We expect that payment will be received within the proper time period.
Returned Checks or Cancelled Online Payments:
No post-dated checks, if your check/online payment is returned to us by your bank unpaid, there is a $35.00 returned check/online payment fee per check added to your account. You will receive a courtesy call when we receive the returned check and a notification letter. If there is no response and/or the returned check and fee is not paid with 10 days of notifications, charges will be filed. If your check is returned to us for no signature, there is a $5.00 check fee added to your account. If payment is not received within 30 days, a lien will be placed on the property.
Late Fees:
Automatic $15.00 late fees will be assessed monthly on all accounts when payment is not received by the 7th of each month. If there are circumstances that will delay payment, call the office at (281) 989-8919 and let us know. We will look at the date on the envelope from the postal service if there is any question. Upon resuming service following an interruption due to late payment, if grass has not been mowed during the interim, you will be charged for a double cut.
Pets:
We will always be mindful of pets kept on your property, but we cannot be held responsible for any pet while maintenance is being performed. On your scheduled service day please ensure that your lawn is free of pet droppings. Keep in mind, pet waste removal is an additional fee, and we will mow around excessive waste. We reserve the right to charge a $15.00 equipment clean-up fee for excessive pet droppings on your property.
Collection:
If we do not receive payment in full by the 21st of the month (14 days past the due date), your account will be taken to small claims court immediately and you will be responsible for attorney fees and all court costs.
Skipping Services:
There will be times you will not need service on your scheduled day. If you need to be skipped, the office will need to be notified 48 hours in advance. If we show up and you do not want your lawn cut, a $15.00 charge will be assessed to your account. The charge will help to cover labor and gasoline expenses
Extra Services:
Please inform us of any extra services that you would like, the week prior to them being completed. Any extra service (ex. dethatch, aeration, landscape, shrub trimming) requested will be invoiced separately from your normal monthly lawn service invoice. Unfortunately, no extra services will be provided if your account is past due.
Canceling Services:
In order to cancel your services, CP Lawncare Services must be notified in writing and be given at least 14 day’s notice. Your service will be canceled 14 days after receipt of your cancellation notice. The office will call and confirm that we received your letter. Please see your agreement for possible cancellation fees.
Customer Satisfaction:
The customer has the duty to inspect the property within two (2) days after work has been completed. Notice of reasonable dissatisfaction must be given to CP Lawncare Services with this time. CP Lawncare Services will have three days to correct such work at no additional cost. Failure to notify CP Lawncare Services shall constitute a waiver of any claim against the dissatisfaction.
Billing Disputes:
All disputes must be called into the office immediately following you receiving the invoice. If you fail to call the office all invoices are expected to be paid by their appropriate due date. Please see collection section for what action is taken on past due accounts.
Complaints:
Any complaints that you may have should be addressed with the office staff immediately. If we are not informed in the office then there is no way for us to fix our mistakes. We take pride in our work and want you to be happy with every service you receive. Once a complaint comes in it is addressed with the crew that was on your property and it is handled promptly. If there are any damages, we will do our best to repair them appropriately.
Responsibility/Liability:
We do not repair or replace damaged or broken sprinkler heads. Sprinkler equipment failure is not the responsibility of the lawn maintenance crew, i.e. pop-ups that don’t return to the property position are equipment failure. Equipment installed and working properly should never be damaged by lawn equipment. CP Lawncare Services will not take responsibility for sprinkler heads/system that are not installed property and as a result are damaged by our equipment. Before CP Lawncare Services will take responsibility, a supervisor will inspect the damage and determine if damage was caused by crew’s carelessness or negligence. If so determined, CP Lawncare Services will assume responsibility. We will not take responsibility for any exposed wired, cables, electrical cables, etc. that are not installed property and are cut or damaged by our equipment. If it is determined that damaged was caused by crew’s carelessness or negligence, CP Lawncare Services will assume responsibility. We are not responsible for foreign matter left on the lawn, i.e. toys, hoses, paper, etc. We are not responsible for containing pets on your property. Our crews will make every effort to make sure gates are closed but will not assume responsibility for your pets. Also, if there is a dog in the backyard on the scheduled service day and our crew feels threatened by the pet, we will not mow the backyard.
